Just click on the within your cart, next to the item which you would like to remove.
We want you to be completely satisfied with our service. Anytime within 30 days of purchase, you may return your unused product to us for a full refund. We can only accept returns on un-opened coffee, tea, chai or other consumable product cartons. Please include a copy of your order receipt with your return and indicate whether you would like the credit placed on your customer account or the credit card used for purchase. If you should need to return a product or brewer for any reason please click here for immediate service.
To ensure that your delivery needs are being met at your convenience, we have partnered with UPS to offer UPS My ChoiceSM. This option gives you a level of flexibility with residential deliveries, provides alerts before the first attempt at delivery and offers the option to redirect or reshedule the delivery based on your needs. Please visit www.ups.com/mychoice for more details.
Your order will be ready for pick up within 10-15 minutes after you receive your order confirmation.
Please remember our business hours are:
Monday thru Friday 8am-5pm EST & Saturday 8am-2pm EST.
Our pick-up location is:
109 Industrial Park Dr
Franklin NH 03235
We are located in New Hampshire and process your orders Monday thru Friday, 8AM-5PM EST.
All orders are fulfilled under 24 hours and ship to:
Customers in New England - orders arrive next business day with UPS Ground service. (That's ME, MA, VT, CT, RI, and of course NH)
Customers in all other states - normally receive their order within 2-5 business days. Click here for estimated ship transit times.
APO, FPO, and International Customers - Please contact us for shipping rates and transit times.
A $11.00 FEE may be billed to you for address corrections made by UPS after your order has been shipped.
Be sure to include your suite or apartment number and/or business name if shipping to your place of work. If you need to make a change in the shipping address after your order is placed, please give us a call.
We are now able to ship to P.O. boxes through the United States Postal Service for an additional shipping charge. To do so please contact us (877)-528-7244.
For more secured delivery, we encourage you to ship your order to your place of work. Deliveries are typically made during the work day (9am-5pm). It is up to the discretion of the UPS driver if they require a signature for delivery.
Your order will be shipped via UPS. Orders placed Monday thru Friday before 3pm EST will ship the same business day. Orders placed Saturday or Sunday will ship on the following active* business day.
While we make every attempt to ship your order as quickly as possible, delivery problems do sometimes occur. If you do not receive you order in a timely fashion, please contact us immediately. The shipper does not always notify us if there is a problem with delivery so it is up to you to contact us so that we can attempt to resolve any delivery issues that may arise.
Shipping charges to the 48 contiguous states are free on orders over $75. Any orders $75 or under will be charged a flat rate of $9.50. (For a limited time only, the flat rate has been changed to $7.95). Orders being shipped to Alaska, Hawaii, or internationally will have an additional shipping charge.
We typically ship to APO, FPO & International addresses via the United States Postal Service. If you would like to place an order to be shipped to an international address or to any address outside of the continental United States, please contact us at email@example.com or firstname.lastname@example.org.
Please provide us with the items you are looking to have shipped and the postal code in which they will ship to so we can then obtain an estimate of the shipping cost.
If you would like to use a promotional, friend referral or gift certificate code on our website, simply enter the code in the designated field while viewing your shopping cart, and the click the 'Apply' button. You will see this located above 'My Items' and the 'Order Summary'. If you experience difficulties when inputting the code, please contact us
Big Cat Coffees Customers: email@example.com or toll-free at 1-877-528-7244.
Perk At Work Customers: firstname.lastname@example.org or toll-free at 1-866-242-4832.
We pack and ship most of your orders as soon as they are received from the site, it happens so fast that sometimes we can't stop the order from being packed up and shipped out. If you should have a need to cancel or make changes to your order, contact us right away. We will happily remedy the issue with you in any way possible.
If you have placed an order with us, you should have received a shipment confirmation through the email address you provided us at the time of your order. This shipment confirmation email will contain your tracking number. Simply click on the tracking number link within the email message to view your order status. This option is also available under the 'View My Orders' tab in your account.
If you have placed an order with us you should have received an order confirmation notice through the email address you provided us at the time of sale. You will also receive a shipment confirmation when your order is shipped. If you did not receive either of these, please contact us:
Big Cat Coffees Customers: 1-877-528-7244
Perk At Work Customers: 1-866-242-4832
We are located in the tax-free state of New Hampshire. That means that all orders you make through us are TAX FREE. Purr-ty cool!
When you log in and see a message stating that you have "unused credits", this means that we have applied a credit to your account for use on your next order. This credit may be due to a refund or a mistake on your order. Credits cannot be redeemed for cash and can only be used online. Credits are not transferable. Credits are automatically applied and any unused balance will remain in your account to be used on your next order.
All Keurig brewers share the same innovative single-cup technology that ensures a fresh-brewed, perfect cup of coffee or tea every time. However, Keurig does market separate At Home and At Work brewers with features and UL certification appropriate for their intended use. Keurig's At Home brewers include the Elite, Special Edition, Platinum brewer, and the OfficePRO Premier. These brewers were engineered for home use-and are UL Household approved only-and thus should not be used in commercial/office settings.
In general, Keurig's Home Brewers are designed for typical home use, including features and aesthetics most appropriate to a kitchen environment. For more information on Keurig's At Home Brewers please click here.
Keurig's At Work brewers have been designed with the heavy use requirements of the typical office and include the following models: B145, B150, B150P, B200 and B3000SE. There is a Keurig Commercial brewer to suit the needs of offices of less than 15 people to offices of more than 30 people.
Please note: We will sell Keurig brewers, coffees, tea or chai products directly to commercial/office customers. We WILL NOT sell the OfficePRO B145, B150, B150P, B200 or B3000SE brewers direct to home-use customers. Commercial & office services are available from Keurig's Authorized Distributor network. For more information on our At Work brewers please click here.
We understand that the perfect cup of coffee means something different to everyone. That is why we offer over 140 varieties of K-Cups and multiple brew sizes on the Elite, Special Edition, Platinum, and OfficePRO Premier brewers. These choices give you the flexibility to find your perfect cup of coffee. Larger brew sizes do not provide as strong a cup of coffee as the smaller ones - so if you're looking for a stronger, more intense cup of coffee, we suggest you use a smaller brew size. You should also try our Extra Bold K-Cups. They contain approximately 30% more ground coffee in each K-Cup.
View the Keurig K-Cup Brewer DEMO to see how the system works.
Keurig has found that the optimal temperature for brewing coffee is 192º F. This is the internal temperature of the water in your brewer. However, once your coffee/tea is brewed, the dispensed temperature can vary greatly. In-cup temperature depends on the cup temperature and material. When brewing into an insulated container, such as a foam or paper cup, 180-185ºF in-cup temperature is typically attained. In addition, dispensing into a cold ceramic mug will cool the coffee significantly. Please note that stream temperature of the first brew after turn-on or after an extended idle period can be a couple degrees cooler. To maximize initial in-cup temperature at home, we recommend running a 6 oz cleansing brew prior to brewing a K-Cup, which warms both the mug and the brewer. Keurig does test all brewers prior to shipment. To test the temperature of the coffee/tea dispensed, they utilize electronic peak reading temperature meters, which are much faster responding and more accurate that thermometers typically available in the home.
Please contact our Customer ServiceTeam at 1-877-528-7244 to make service arrangements.
Regularly cleaning your Keurig Brewer (de-scaling) will prolong the life. Although scale is harmless, left unattended, it can hinder optimal Brewer performance. De-scaling regularly helps maintain the heating element, water reservoir and other parts of the Keurig Brewer that come in contact with water. Better water quality and water heating means a better cup of coffee. We recommend de-scaling your Keurig Brewer at least every 6 months (every three months if you are using hard water). The de-scaling process involves using Dezcal Brewer Descaler or 48 ounces of undiluted white vinegar. Click here to see de-scaling instructions by brewer.
Regular cleaning of the Keurig K-Cup Brewer's external components is recommended for proper operation. We recommend cleaning with a soapy, damp non-abrasive cloth. The K-Cup holder and funnel, drip plate, drip tray and removable water reservoir (on the Elite, Special Edition, Platinum, and the OfficePRO Premier) are dishwasher safe. NOTE: the removable lid of the water reservoir is NOT dishwasher safe. The brewer should be de-scaled every 3-6 months. Use Dezcal Brewer Descaler or a undiluted white vinegar to descale the inside of your brewer. Click here for Elite, Special Edition, Platinum, and the OfficePRO Premier de-scaling instructions (same for all models).
Depending on your office's specific situation, Keurig commercial brewers are available for purchase or loan. The B145, B150, B150P, B200, and B3000SE brewers are sold or leased to offices. To obtain information on purchasing or leasing, we recommend contacting the sales department at email@example.com.
If you are unsure which brewer may be the right fit we offer a Free 5 day trial of the Keurig system in your office. This will help gauge your coffee usage so we can provide you with the brewer that best suits your office's needs. For a Free Keurig Trial in your office, click here. To inquire about pricing info, click here.
The best way to bring Keurig to your office is through our exclusive 5 Day FREE Trial program.
Now you can enjoy the gourmet taste of Keurig Brewed® coffees and teas at home! Choose from our selection of Home Brewer models from our sister company Big Cat Coffees. The Elite, the Special Edition, Platinum, and OfficePRO Premier brewers are designed for home use only, and are available at www.bigcatcoffees.com. They all provide perfectly brewed coffee and tea one cup at a time - for a premium Coffee House taste in every cup.
The Office Pro is approximately 13.75” high, 8.75” wide and 12” deep. The Height increases to 17.75” when open.
The Office Pro Premier, B150 and B150P brewers are approximately 14.25” high, 10.5” wide, and 14.25” deep. The height increases to 16.25” when open. If the brewer is set up as a plumbed unit the depth increases to 17.25” due to the filter and fittings, if the filter is not mounted to the back of the brewer the depth is 16.25”.
The B200 brewer is approximately 16.5” high, 10.25” wide and 18” deep. The height increases to 18.25” when open. If the brewer is set-up as a plumbed in unit the depth increases to 20” with the water filter kit installed. The depth is 19” if the water filter kit is mounted remotely.
For all Keurig Brewing Systems to operate properly we recommend an electrical connection of 15 Amp., 3 Prong Grounded with a Ground Fault Interrupt.
We are always looking to improve our K-Cup and product selection. Visit our New Arrivals category for any new products we have added to the website.
We also love to hear feedback from our customers; tell us what you like! Click here to make a suggestion!
Most K-Cup® packs are Kosher Certified Pareve. The only exceptions are hot cocoa K-Cup® packs, which are certified Kosher-Dairy. When a hot cocoa K-Cup® packs is brewed in a Keurig brewer, the brewer converts from Kosher Pareve to Kosher-Dairy and any subsequent K-Cups brewed in this brewer would be classified Kosher-Dairy. If you want your Keurig brewer to remain Kosher Pareve, you'll need a second Keurig brewer for brewing hot cocoa K-Cup® packs. Using a second K-Cup holder will not keep the brewer Kosher Pareve.
Below are the specific organizations that pertain to our K-Cup® packs brands.
The abbreviations below found in "quotations" are the symbols we use to represent a Kosher product. These symbols can be found on the K-Cup® packs box and on the lid of the K-Cup® packs.
• "U" Orthodox Union pertains to: Caribou Coffee® K-Cup® packs, Donut House Collection™ K-Cup® packs, Green Mountain Coffee® K-Cup® packs, Newman's Own® Organics K-Cup® packs, Perfect Iced Tea K-Cup® packs, Revv™ K-Cup® packs, select Tully’s® K-Cup® packs, and Twinings® of London K-Cup® packs
• "KSA" Kosher Supervision of America pertains to: Coffee People® K-Cup® packs, Diedrich K-Cup® packs, Emeril’s® K-Cup® packs, Gloria Jean’s K-Cup® packs and Timothy’s Coffee® K-Cup® packs
Yes, you can make gourmet Hot Cocoa with your Keurig brewer! Big Cat is proud to partner with the Ghirardelli Chocolate Company to provide Big Cat customers with an "out of this world" premium cocoa experience! Ghirardelli has developed a packet specially formulated for Keurig brewers. You merely add the contents of the packet to your cup or mug, and then add 8 ounces of hot water from your Keurig brewer, stir with a spoon, and enjoy! Click here for more information about Ghirardelli hot cocoa!
The challenge of protecting the freshness of roasted coffee while using environmentally friendly packaging is one that both Keurig®, Big Cat Coffees, Perk at Work and the coffee industry are committed to overcoming. We are very sensitive about the waste created by the K-Cups, and are investigating alternative materials. Finding a solution for this is a priority for us, and one we hope to have before long. For now, help us in recycling your used K-Cups with your local recycling center.
The Best-Used-by-Date is a guideline for optimal freshness recommended by the roaster. It is not an expiration date. The K-Cups are nitrogen-flushed, sealed for freshness, and impermeable to oxygen, moisture and light.
Sometimes the roasters do not label the tops of the cups. Please check the side of the cup on the plastic. The name of the coffee is always embossed on the cup itself.