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Frequently Asked Questions

Below is a list of our most frequently asked questions. If you do not see the answer that you were looking for, please contact us and we will be glad to assist you.


How do I delete items from my cart?

What is your return policy?


How do I become a UPS My Choice member?

If I choose "Warehouse Pickup", how quickly is my order ready?

How long will it take to receive my order?

How do I avoid the $11.00 UPS address correction fee?

Where is my coffee?

When will my package be shipped?

Why is it taking so long?

How much is shipping?

Do you ship orders to international or APO/FPO addresses?

About your orders and account

How do I save a credit card in my account for future use?

How do I use my promotional or coupon code?

Can I change or cancel my order?

How do I track my order?

When will I get a confirmation of my order?

Is my order taxable?

What does "unused credits" mean?

About our Keurig brewers

What is the difference between your "At Home" and "At Work" brewer models?

Many Keurig brewers offer multiple brew sizes. How do I use this feature to brew a cup of coffee or tea that best suits my taste?

How does the brewer work?

How hot is the water in the brewer?

How do I get service for my brewer?

What kind of maintenance is required for the brewer?

How often should I clean and 'de-scale' the brewer?

What is the price of the Keurig system?

How do I get a Keurig system for my office or home?

What are the dimensions of the Keurig At Work brewers?

What are the electrical requirements for Keurig in the office?

About our coffee, tea and chai products

Will you be offering other coffees, teas and chai?

Are your coffees and teas kosher certified?

Does the Keurig brewer make hot chocolate?

Are K-Cups® recyclable?

What does the "Best Used By" date mean?

What if I get a k-cup and there is no name printed on the lid?

Click a logo below to browse our wide selection of over 200 varieties of Coffee, Tea, Hot Cocoa & Chai from all your favorite brands.

Cafe Escapes CoffeesStarbucks CoffeeCoffeemate Creamers

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